Showing posts with label blackberry. Show all posts
Showing posts with label blackberry. Show all posts

Tuesday, January 27, 2009

Blackberry Users Setting Out of Office in Outlook 2003 Won't Update on Exchange 2007

There is a known issue that I decided to post on because there seems to be a relatively small amount of information out regarding it.  The problem is blackberry users configuring their out of office in Outlook 2003, but the change doesn't show up on OWA.  This can cause old out of office settings to be used as well, and only seems to apply when the user has the unique cocktail of Outlook 2003 and a blackberry that connect to an Exchange 2007 server.

The known work-arounds for this issue are to use Outlook 2007, or run Outlook with the /cleanrules switch.  You will, of course, want to export your rules first just in case.

Unfortunately RIM does not support the OOO feature (a phone call from our NOC to RIM discovered this) which was technically re-written in Exchange 2007. They supposedly released a fix in a service pack, but the BES in this case had the service pack which does not increase my faith in RIM despite the love I harbor for its constant desire for attention (reboots).

Tuesday, December 16, 2008

Calendar Items Disappearing From Mailbox - BlackBerry

When calendar items are disappearing from peoples' mailboxes, the first thing I ask nowadays is "Do you own a Blackberry?"  The reason for this is simple.  If the Blackberry handheld runs out of memory, the first things it goes for are your calendar items.

While it is a good idea to upgrade your your phone's memory anyways, you can also help your memory utilization by properly closing windows such that they do not continually occupy space.  It is also a good idea to periodically reboot your phone to clean this up.

I can't tell you how valuable this information is when users come to you wondering what happened to their meetings.  Kudos to my coworkers that attended the RIM/BlackBerry/BES training for the initial identification of this problem!

Reference:



Tuesday, September 9, 2008

Blackberry Service Order

I just dug this up in my notes and figured I'd post it...

Ever wonder what order services start up on a Blackberry Enterprise Server? Tired of RIM just telling you to reboot all the time? Here is the start order..

Blackberry Controller
Blackberry Router
Blackberry Dispatcher
Blackberry MDS Connection
Blackberry Policy Service
Blackberry Attachment Service
Blackberry Synchronization Service
Blackberry Alert
Blackberry MDS Services - Apache Tomcat Service