Tuesday, January 27, 2009

Blackberry Users Setting Out of Office in Outlook 2003 Won't Update on Exchange 2007

There is a known issue that I decided to post on because there seems to be a relatively small amount of information out regarding it.  The problem is blackberry users configuring their out of office in Outlook 2003, but the change doesn't show up on OWA.  This can cause old out of office settings to be used as well, and only seems to apply when the user has the unique cocktail of Outlook 2003 and a blackberry that connect to an Exchange 2007 server.

The known work-arounds for this issue are to use Outlook 2007, or run Outlook with the /cleanrules switch.  You will, of course, want to export your rules first just in case.

Unfortunately RIM does not support the OOO feature (a phone call from our NOC to RIM discovered this) which was technically re-written in Exchange 2007. They supposedly released a fix in a service pack, but the BES in this case had the service pack which does not increase my faith in RIM despite the love I harbor for its constant desire for attention (reboots).

Monday, January 12, 2009

You do not have permission to send to this recipient

If you get the following while sending to an internal recipient, chances are you haven’t set your environment to accept for the domain you are sending to.

Your message did not reach some or all of the intended recipients.

Subject: Subjects are fun!

Sent: 1/1/2009 1:00 PM

The following recipient(s) could not be reached:

Lastname, Firstname on 1/1/2009 1:00 PM

You do not have permission to send to this recipient. For assistance, contact your system administrator.


The example that prompted me to post this was one where admins were adding SMTP addresses on to their users for domains that they weren’t configured to be responsible for. How do we solve this? In this case the servers were Exchange 2003, so we will start there. We need to open ESM, navigate to Recipients -> Recipient Policies

Right click and choose New -> Choose E-Mail Addresses

Navigate to the E-Mail Addresses (Policy) tab, click New, and choose SMTP Address.

Enter an example SMTP address with domain you'd like to be able to send to.

Enter a name and select who you'd like to automatically receive this policy (I left mine blank as they wanted to sporadically assign the e-mail address as needed.)

Click OK. it should ask you to run this policy now, but if it doesn't you may right click your new policy and choose 'Apply this policy now...'

In Exchange 2007 you need only make your Exchange organization authoritative for the domain in question. The place to do this is under Organization Configuration -> Hub Transport -> Accepted Domains tab.

Add your domain here as authoritative and it will accomplish the same feat.

There are other causes for this issue, but this is the most common from what I have seen.

Tuesday, January 6, 2009